Privacy Policy

WMART.AE (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  We will not store or process any such personal data other than in accordance with the (PLC in UAE) Data Protection Act 1998 (“the Act”).

Information we may collect from you

We may collect and process the following data about you:

Information that you give us

You may give us information about you by filling in forms on our website,www.wmart.ae (“Our Website”), or by corresponding with us by telephone, email or otherwise. This includes information you provide when you register to use Our Website, subscribe to our service, subscribe to our email newsletter, search for a product, place an order on Our Website, post material or request further services/ information. We may also ask you for information when you enter a competition, promotion or survey and when you report a problem with Our Website. The information you give us may include your name, address, email address, telephone number and financial and credit card information. If you contact us in writing, we may keep a record of that correspondence.

Information we collect about you

 With regard to each of your visits to Our Website we may automatically collect the following information:

  •  Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Website (including date and time); products you viewed or searched for, the resources on Our Website you accessed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any telephone number used to call our customer relations number.

Information we receive from other sources

We are working closely with third parties (including, for example, but not limited to, business partners, sub-contractors in technical, payment, delivery and customer services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How we will use your information

We use information held about you in the following ways:

Information you give us

We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with regular email bulletins, promotional offers and/or information about our products and services.  We will only use your information for such marketing purposes if you have ‘opted in’ confirming that you agree and accept to receive post / SMS / email from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this;
  • to notify you about changes to our service;
  • to analyse market trends and use of Our Website.

Information provided by you during the submission of a competition/ promotion entry

 We may use this information:

  • for administration purposes of the competition/promotion;
  • in instances where the competition/ promotion prizes are distributed by a third party, the winners’ names, addresses and contact telephone numbers will be forwarded to that third party in order for them to arrange delivery of the prizes;
  • for post-competition/promotion/ future publicity purposes;
  • in the case of the winners, your name and home town may be published on Our Website and made available to third parties upon written request within a specified time after the closing date of the competition/ promotion;
  • where you have opted in to receiving email newsletters from us, your competition/ promotion registration details will be added to our mailing list. You can leave the mailing list at any time by following the simple ‘unsubscribe’ instructions included on each email newsletter.

Information we collect about you

We will use this information:

  • to administer Our Website and for internal operations, including trouble shooting, data analysis, testing, research, statistical and survey purposes;
  • to improve Our Website to ensure that content is presented in the most effective manner for you and your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep Our Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of Our Website about goods or services that may interest you or them.

Information we receive from other sources

We may combine this information with information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and payment details will not be retained. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Links to other websites

Our Website may, from time to time, contain links to and from other websites. If you use the links to leave Our Website and visit a website operated by somebody else, you should note that we do not have any control over that website. Accordingly, we cannot accept responsibility for the protection and privacy of any information which you provide while visiting such sites. You should exercise caution and read the Privacy Policy applicable to the website in question before you submit any personal data to these websites

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

info@wmart.ae or complaint us from Support Help

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